Manufacturing & Shipping

Before you order our goods, it is very important you know our tailoring and shipping information.

Production time

Finished products

A selection of our products are ready-made, meaning these items are in stock and ready to ship. Processing before shipping usually takes less than 48 hours. These items include try-on dresses, final sale items, clearance, swatches, and are marked "Ready to ship in 48h" on the product detail page.

Made to order items

Most of our products are Made to Order, which means we only start sewing once an order is confirmed. It may take us a few weeks to complete an item before it can be shipped. We accept rush order and the processing time will be determined according to specific situation with extra charge.

Cutting time varies from category to category. Please refer to the table below for estimated production times.

category	Normal	Faster
Wedding dresses	20 to 25 days	10 to 15 days
Evening dresses	15 to 22 days	10 to 12 days
Prom dresses	15 to 22 days	10 to 12 days
Bridesmaid Dresses	12 to 18 days	12 to 18 days
Mother of the bride dresses	15 to 20 days	10 to 15 days
Flower Girl	12 to 18 days	12 to 18 days

Shipping information

Delivery time varies depending on your location. Please see the table below for shipping method options, schedule and estimated shipping cost. (Order over 79.99 EUR is Free with Standard Postage)

Shipping methods	Countries	Shipping time	Cost
Standard shipping	Germany, Austria, Switzerland, Netherlands, Sweden, Poland, Belgium, France, USA, Great Britain	12 to 18 days	9,99 EUR
	Other countries	15 to 20 days	29,99EUR
Fast shipping	Germany, Austria, Switzerland, Netherlands, Sweden, Poland, Belgium, France, USA, Great Britain	7 to 14 days	19,99EUR
	Other countries	10 to 15 days	39,99EUR

• We work hard to ensure that every package is delivered on time and in good condition, but once the package leaves our facilities, we have little control over what happens to the package.
  •We are not responsible for lost or stolen packages, but we are happy to see what we can do to help if something goes wrong in transit.
  • Check with your neighbors, the rest of your household, your leasing office, and/or your property manager to see if the package was accepted or delivered by mistake (which happens all the time).
  • If it was marked as delivered in the last 24 hours, give it another day (unless your event is urgent) as sometimes carriers will mark a package as delivered early. Please contact us if it does not show up within 48 hours.
  • Please note that if you have not confirmed delivery due to shipping delays after 30 days from the shipping date, our system will automatically update your order status to "All Completed". In this case, please rest assured that you can still check the tracking for updates and the 14-day return window starts from the day you receive the package according to the tracking. Please contact us if you have any further questions.
  
  

  Still on the way:

  • The carrier may have been delayed and updated their estimated delivery window. As long as the tracking status was updated recently (in the last 2-3 days), everything should be fine, just wait for the package to be delivered.
  • If you are still concerned, you can contact the carrier directly to see if you can get an update. The carrier always has the most up-to-date information.
  •When the goods arrive at customs, you need to cooperate with customs and complete the necessary formalities. Since customs duties are a measure of the local government, you need to bear the relevant costs determined by the local government.
  
  

  Important notes

  •Please note that processing/tailoring times may sometimes be extended, particularly between January and March.
  • For made-to-order items, it may take us a few weeks to complete an item before it can be shipped. For example, customizing wedding dresses can take several weeks, plus additional time (varies from country to country) for shipping and delivery. Therefore, we recommend ordering custom-made items 1.5-3 months before your event. This can also help avoid delays due to unforeseeable circumstances such as natural disasters or issues with the carrier.
  • An estimated delivery window is provided on the checkout page. It is displayed under the shipping methods.
  • We recommend ordering made-to-order items no earlier than 3-4 months before your event date. This should allow enough time for production, delivery and any alterations required (as is common with formal wear).
  • All custom-made dresses are non-returnable.
  • We do not currently offer exchanges. If you purchase a dress and find it unsuitable, you will need to arrange a return